Last updated: April 19 2024

At Vupechat, Inc. (“Vupechat”, “we”, “our”, or “us”), your privacy is of the utmost importance. Thank you for taking the time to read our privacy policy (the “Privacy Policy”). This Privacy Policy sets out how we collect, use, process, store, share and disclose your personal information on https://vupechat.com/ (the “Website”) and our video augmentation communications platform (collectively, the “Services”). By accessing and using our Services you freely and expressly consent to the collection, use, processing, storage, and disclosure of your personal information as set out in this Privacy Policy.

1. When We Collect Information

We may collect personal information that you provide when you:

• Register through our Website.
• Use our Services.
• Sign up for our email newsletter, sms, or other communications.
• Contact us.
• Interact with us on social media, or in external communications services such as Discord. (Vupechat can not read any Discord messages you send to other users on our server/channel.)

2. Types Of Personal Information We Collect

Information you provide:

• Any contact or other details provided through your choice of third-party account authorization, such as through Google, Twitch, or Discord. This may include these third parties sharing your name, username, avatar, and/or email address or a pseudonymized token associated with your name or email address.
• Information when you complete your registration, namely your username, email address, and any survey or other associated information you provide.
• Information when you contact us, which may include your name, email, phone number, avatar, or other information associated with your use of our Services.

Information we automatically collect:

• Metadata and analytics for your use of our Services, including IP address, device information, date/time of visits, new or returning visits, pages viewed, page response times, URL clickstreams, how long you stay on our pages, and what you do on those pages.
• We may use cookies, beacons, pixel tags, and other similar technologies to collect additional information automatically as you interact with the Services and to personalize your experience with our Services. Learn more about our tracking technologies below.

Information from third parties:

• When you interact with our accounts on our Discord or other social media forums, we may collect certain information that you, or the platform, make available to us such as Website metadata analytics, your social media account ID, your social media ‘likes’, click-throughs to our Website, or custom interactions.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To operate and improve our Services.
• For customer support.
• To communicate with you, including via our newsletter and SMS.
• For marketing and advertising.
• For other business and legal purposes, such as to detect and prevent fraud, to collect amounts owing to us, and to maintain business records.
• With your consent.

4. How We Disclose Your Personal Information

We do not ‘sell’ or ‘share’ your personal information for targeted advertising purposes as those terms are defined by any U.S. law. However, we may disclose your information with your consent or with select vendors or service providers who:

• Help us communicate with you. For example, we disclose your information to Customer.io (privacy policy) to help us communicate with you.
• Manage and optimize our Website and services, including Google Analytics and Mixpanel.

In addition:

• We may share your personal information in order to:
• Protect the legal rights of our company, our employees, our agents, and our affiliates.
• Protect the safety and security of our customers.
• Detect and protect against fraud.
• Comply with law or legal process.
• We may share your personal information as part of a business transition.
• We may also share your personal information in strict confidence with prospective purchasers exclusively to evaluate the proposed transaction.
• We may also share your personal information with another company that buys the assets or stock in us. That company may use and disclose personal information for purposes similar to those described in this Privacy Policy.

We may disclose aggregate or anonymous information for any purpose. This means that the information we share does not identify specific individuals, or is combined with other data to protect your privacy.

5. Your Privacy Choices

We offer you the right to exercise the following choices with our use of your personal information:

• Access the personal information we maintain about you.
• Delete the personal information we maintain about you.
• Correct inaccurate personal information we maintain about you.
• Opt out of certain uses of your personal information, notably:
• Email marketing. You can unsubscribe to our email list by clicking the unsubscribe link at the bottom of marketing emails.
• SMS marketing. You can opt out at any time by replying STOP.

You can exercise these rights by contacting us at privacy@vupechat.com.

6. Use Of Cookies And Tracking Technologies

We use cookies and pixel tags to collect limited analytics information about your browsing activities, your interactions with websites and our Services and for the purposes described in this Privacy Policy. There are a number of ways to restrict or opt out of these analytics uses, namely:

• Blocking Cookies In Your Browser. For more information, visit www.allaboutcookies.org.
• With Our Vendors Individually. The following analytics services partners let you opt-out of use of your information:

Company	Opt-out URL
Google Analytics	Google Analytics Opt Out
Mixpanel	Mixpanel privacy policy

Please note that because these opt-out mechanisms are specific to the device or browser on which they are exercised, you will need to opt out on every browser and device that you use.

7. Security

We protect information we collect about you by maintaining physical, electronic and procedural safeguards designed to prevent unauthorized access to user data retained in our servers, however, due to the inherent open nature of the Internet, we cannot ensure or warrant the security of any information provided online. We take reasonable precautions to protect your information both online and offline. The servers on which we store data are kept in a secure environment.

8. Retention

We will retain your information for as long as your account or inquiry is active or as needed to provide you with the website or any requested services, and for a reasonable time thereafter in accordance with our standard procedures or as necessary to comply with our legal obligations, to resolve disputes, and to enforce our agreements. Even if we delete some or all of your personal information, we may continue to retain and use aggregate or anonymous data previously collected and/or anonymize or aggregate your personal information. Please note that we will not be liable for disclosures of your data due to errors or unauthorized acts of third parties.

9. Children’s Privacy

We do not intentionally collect any personal information from children under the age of 18. If you believe we have obtained personal information associated with children under the age of 18, please contact us at privacy@vupechat.com and we will delete it.

10. Third-Party Links On Our Website

Our Services may contain links to other websites or services. We do not exercise control over the information you provide, or is collected by these third party websites. We encourage you to read the privacy policies or statements of the other websites you visit.

11. Changes To This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated Privacy Policy on this page with a “Last Updated” effective date of the revisions. We encourage you to look for updates and changes to this Privacy Policy by checking this page when you access our Services.

12. Contact Us

If you have any questions about our privacy or security practices, or if you would like to request access to or correction of your personal information, you can contact us by email at privacy@vupechat.com.